General Questions
Q: What materials do you offer for stone worktops?
A: We offer a wide range of premium materials, including quartz, marble, granite, quartzite, and sintered stone. We work with renowned brands like Caesarstone, Silestone, Dekton, Neolith, and more to ensure top-notch quality.
Q: What is the process for ordering a worktop?
A: The process is simple:
- Contact us to discuss your requirements.
- We’ll provide a quote based on your preferences.
- Once confirmed, we’ll conduct digital templating to ensure precise measurements.
- Your worktop will then be fabricated and installed by our expert team.
Q: How long does it take to complete a project?
A: The timeline depends on the complexity of the project, but typically, from templating to installation, it takes around 7–14 days. We’ll keep you updated every step of the way.
Q: Do you offer warranties for your worktops?
A: Yes, we offer warranties on most of our materials and workmanship. The specifics depend on the material you choose, and we’ll provide all the details during your consultation.
Backlit Marble/Onyx Installation
Q: What is backlit marble/onyx, and how does it work?
A: Backlit marble and onyx involve placing LED lighting behind translucent stone surfaces to create a stunning visual effect. It’s perfect for feature walls, countertops, or decorative elements.
Q: Can I choose the type of lighting for backlit installations?
A: While we don’t provide LED lighting directly, we’ll recommend a trusted company where you can purchase high-quality lighting panels. This allows you to choose the lighting that best suits your project.
Q: Are backlit installations energy-efficient?
A: The energy efficiency of backlit installations depends on the LED lighting you choose. While we don’t provide LED lighting, we can recommend a trusted company to help you select energy-efficient lighting panels for your project.
Bespoke Sinks & Edge Profiles
Q: What custom options are available for sinks?
A: We can create bespoke sinks tailored to your needs, including integrated stone sinks for a seamless look. For undermounted sinks, they will be cradled into the furniture to ensure a secure and polished finish.
Q: What edge profiles do you offer?
A: We offer a variety of edge profiles, including straight, bevelled, bullnose, ogee, and more. You can choose the one that best complements your design.
Q: Can I see samples of edge profiles before deciding?
A: Of course! During the consultation, we’ll provide samples and visuals to help you make the perfect choice.
Digital Templating & 3D Models
Q: What is digital templating, and why is it important?
A: Digital templating is a precise measurement technique using advanced technology. It ensures your worktop fits perfectly, reducing the risk of errors during fabrication.
Q: How do 3D models help in visualizing the final product?
A: Our 3D models allow you to see a realistic representation of your worktop in your space before production begins. They also help you decide on the pattern layout and, most importantly, visualize how the stone patterns will join together for a seamless finish.
Q: Can I make changes after seeing the 3D model?
A: Yes, we encourage feedback! Changes can be made during the design phase to ensure the final product meets your expectations.
Care & Maintenance
Q: How do I maintain my stone worktop?
A: Regular cleaning with a soft cloth and mild soap is usually enough. Avoid harsh chemicals or abrasive cleaners to protect the surface.
Q: Are certain materials more resistant to stains or scratches?
A: Yes, quartz is highly resistant to stains and scratches, making it a low-maintenance option. Marble and granite are more porous and may require sealing to maintain their beauty.
Q: What cleaning products should I avoid using?
A: Avoid acidic or abrasive cleaners, such as vinegar or bleach, as they can damage the stone’s surface. Stick to pH-neutral cleaners for the best results.
Pricing & Payments
Q: Do you offer payment plans or financing options?
A: We do not offer payment plans or financing options. However, payments are split into three stages for convenience:
- 20% on order
- 60% after templating
- 20% on fitting
This structure ensures a smooth and transparent process for all customers.
Q: What payment methods do you accept?
A: We accept bank transfers, credit/debit cards, and other secure payment methods.
Customer Support & Follow-Up
Q: How can I request a sample or quote?
A: You can request samples or a quote via email, our website, or by calling us directly. We aim to respond within one business day.
Q: What is your process for handling feedback or complaints?
A: We take customer feedback seriously. If you have any concerns, reach out to us, and we’ll work quickly to resolve the issue to your satisfaction.
Q: Can I track the progress of my order?
A: Yes, we’ll keep you updated throughout the process and are always available to provide updates if needed.
Templating Preparation
Q: How should I prepare for templating?
A: To ensure accurate measurements during templating, please make sure the following is ready:
- All base cabinets are installed and secured in their final positions.
- Any undermounted sinks should be cradled into the furniture to ensure proper fitting.
- Range cookers and Belfast sinks must be in their final positions.
- Any appliances, sinks, or taps that will be integrated into the worktop are on-site for precise measurements.
- The area is clear of clutter to allow our team to work efficiently.
If you have any concerns or questions, don’t hesitate to reach out to us before your templating appointment.
Delivery & Installation
Q: What areas do you cover for installation?
A: Our service coverage area is deliberately limited for cost-effectiveness and environmental friendliness. You can check the specific areas we cover on the About Us page of our website. Alternatively, feel free to ask us via webchat or give us a call for more details.
Q: How should I prepare for installation day?
A: Ensure the area is clear of any obstructions and that plumbing and electrical work is ready if required. Our team will handle the rest!